General Manager

Mr. B's - Mequon

Opportunity added 01/15/2021

The General Manager directs and supervises the staff and all day-to-day operations in the assigned restaurant location, ensuring delivery of quality customer service and achievement of sales or productivity goals. 

Job Duties & Responsibilities:

  • Manage the daily operations of the unit

  • Identify and delegate responsibilities to staff to ensure objectives are met and guest service is achieved

  • Manage and respond efficiently and accurately to guest complaints

  • Consistently review operations and staff to identify any problems, concerns and areas of improvement

  • Provide coaching and feedback to staff and assess performance on an ongoing basis

  • Manage the restaurant to meet or exceed standards in food quality, safety and cleanliness

  • Manage food costs, labor costs and liquor costs, budgeting and P&L’s

  • Manage weekly inventory, liquor, produce and other ordering

  • Manage the recruitment of all hourly employees; onboarding and training

  • Create detailed reports on weekly, monthly and annual sales, revenue and expenses

Physical/Mental Demands:

  • Able to communicate verbally and issue communication clearly; hearing ability required with all communications.

  • Able to relate to staff and customers in an appropriate and professional manner.

  • Able to read and write clearly.

  • Position requires walking, sitting, standing for lengthy periods of time.

  • Able to lift a minimum of 20lbs

  • Able to work nights, weekends and holidays

Education/Training Requirements:

  • Requires an Associate’s Degree and/or a minimum of three-year’s experience in a management role in a fine dining establishment or five-year’s management experience in a casual dining concept.

  • Preferred experience with food and beverage (F&B) knowledge

  • Familiarity with restaurant management software, like Open Table

  • Acute financial management skills with strong leadership, motivational and people skills.

**The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

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