Harbor House

Opportunity added 03/02/2018

Position Objectives: Provide prompt, efficient and courteous service for all guests, while assisting other team members and management in the delivery of a positive dining experience and overall guest satisfaction.
Essential Job Functions:

  • Greet guests with a friendly and outgoing demeanor and accommodates any special needs or guest requests. 
  • Seat guests in a timely manner while engaging them with conversation.
  • Manage the waitlist during high volume periods while providing accurate quotes for wait times.
  • Promptly answers phones and routes calls to the proper custodian.
  • Take reservations into reservation book providing clear and accurate guest information.
  • Knowledgeable in areas of menu reading to effectively field questions from guests, vendors and phone inquiries.
  • Perform sidework before, during and after shift as has ended.
  • Maintains a clean and organized work area/station
  • Assist other team members and management as needed.
  • Assist in maintaining a safe working environment.
  • Present professional demeanor in attire, language and attitude.
  • Log and perform exchange of moneys for gift certificate purchases.

Performance Requirements:

  • Excellent guest service skills
  • Good organizational skills
  • Pleasant and accommodating personality with continuous and outgoing demeanor
  • Communicate with management regarding guest questions and/or comments
  • Be able to maintain positive attitude towards each guest and fellow team members and management.
  • Promote and participate in a strong team effort.
  • Ability to initiate communication effectively with staff and guests.
  • Ability to anticipate business volume and prepare dining room staff accordingly.

Physical Demands:

  • Requires prolonged periods of being on their feet ranging from 4 – 8 hours/shift.
  • Walking through dining room on carpeted and hard wood flooring.
  • Light/moderate lifting is required.
  • Position dictates working in a fast-paced environment and subject to irregular hours including late nights, early mornings, weekends and holidays.

Position Standards:
            Education: High School Diploma or Equivalency
            Experience: Prior guest service (fine dining / restaurant experience preferred).
**The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

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